FAQS

Mercedes-Benz Certified is the strategic certified Pre-Owned label that represents the highest quality in used cars from Mercedes-Benz. The Mercedes-Benz Certified program offers customers a chance to own a Mercedes-Benz in impeccable condition and at an intriguing price.
Vehicles are sourced exclusively from authorised Mercedes-Benz Malaysia dealers with specifications as follows:
  • Not older than six years
  • Clocked less than 125,000km
  • No identifiable structural damage
  • Fully serviced and maintained by the authorized Mercedes-Benz service centres with only original parts are used.
Nine Promises Under the Mercedes-Benz Certified vehicle:
  1. Each vehicle undergoes a 215 points inspection by certified technicians before receiving the Mercedes-Benz Certified stamp of approval
  2. Have the option to test drive before purchase
  3. Have the option to trade-in their existing vehicle
  4. All Mercedes-Benz Certified vehicles will be checked and verified for genuine service and maintenance record from an authorised Mercedes-Benz dealer
  5. Has a guaranteed mileage at the time of vehicle handover
  6. 12 month limited warranty extension with unlimited mileage above the remaining manufacturer warranty
  7. Finance and insurance services offer catering to customers’ needs
  8. Flexible and affordable service contracts for the service and maintenance of Mercedes-Benz Certified vehicles
  9. 24-hours road assistance for all Mercedes-Benz Certified vehicle owners in the event of emergency breakdown.
Yes, refund of deposit will be issued within 5-6 weeks of cancellation, however 1.5% deduction will be incurred for deposit made by credit card payment.
Vehicles are acquire solely from within Hap Seng Group. These vehicles were merely used as demo vehicles, courtesy or management vehicles.
Yes, however prior test drive appointment is encouraged.
All cars under Mercedes-Benz Certified Pre-Owned Vehicles were serviced at authorized Mercedes-Benz Service Centre using only genuine Mercedes-Benz parts.
Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle’s manufacturer warranty expires. There are no time overlap among Manufacturer’s 4-years warranty and subsequent 1-year Certified Pre-Owned Limited Warranty.
The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 34 authorized Mercedes-Benz Dealership nationwide in Malaysia. And warranty work will be done using only Genuine Mercedes-Benz Parts.
If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.
Your Hap Seng Star Representative is trained to answer any Mercedes-Benz Certified Pre-Owned Vehicle questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you’re never further than a phone call away from Hap Seng Star Autohaus, with representatives standing by to respond to all types of Mercedes-Benz related questions.
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